Customer Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted, and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Lunar Sleep Systems shall take all reasonable steps to protect the personal information of our users.

For this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Promotions and Marketing

Lunar Sleep Systems shall reserve the right to cancel, suspend or terminate any of its promotions, without notice at any time, and such cancellation, termination or termination shall be deemed to have taken effect from the date of publication. No liability shall lie against Lunar Sleep Systems in favour of any participant or third party arising from such cancellation, suspension, or termination. Therefore, the participant waives his/her right which they may have against Lunar Sleep Systems and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against Lunar Sleep Systems.

Payment Options Accepted

Payment may be made via Visa and Master Card credit cards or by bank transfer into Lunar Sleep Systems bank account, the details of which will be provided on request. Please note: We only accept 3D secure enrolled cards. NO Cheque payments will be accepted.

6 months interest free Lay-Buy payments are made available instore. Please visit our showroom in Fourways Mall or contact us on 010 285 0095 for further enquiries.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).


Lunar Sleep Systems takes the responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Lunar Sleep Systems chooses as its domicile citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


This website is governed by the laws of South Africa and Lunar Sleep Systems chooses as its domicile citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Company Information

This website is run by DarkMatter (Pty) Ltd based in South Africa. They are our preferred service provider to Lunar Sleep Systems. Lunar Sleep Systems is a subsidiary business unit of Top Foam SA (Pty) Ltd.

Export Restriction

The offering on this website is available to South African clients only.

Lunar Sleep Systems contact details

Telephonic Support: 010 285 0095 / 011 477 8544 or 8577

Email Support:  or

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc. when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

How We Use Cookies

  • Third-party vendors or Ad Serving Companies, including Google and its subsidiary company Double Click, may show you ads related to products or services on this site on other sites on the internet. These ads are because you have visited this site. This forms part of the Google Remarketing feature. Users of this site may opt-out of this feature by using one of the methods detailed below.
  • As an example, we may request Google to serve you a Text Ad on the Google Search Network sometime after you have visited this site. These ads may advise you of special offers or price reductions on products you viewed while on the site. This is made possible via information stored in your site-specific cookie.
  • Third-party vendors or Ad Serving Companies, including Google, use cookies to serve ads based on your prior visits to this website. Cookies do not contain personal or sensitive information about the user and are commonly used across the internet by almost all websites.
  • Users may opt-out of Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively, you can point users to opt-out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page).
  • This site complies with the  Google Advertising Cookies Policy.
  • Further information on how Google uses and protects information related to cookies and advertising can be found here:  Google advertising privacy policies

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation.

We may only do so when:

  1. Permitted or required by law; or,
  2. Trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
  3. Investigating fraud which has already taken place.

The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt-out of further mailings.

We reserve the right to make changes to this policy. 

Any changes to this policy will be posted.

E&OE Apply (Errors and Omissions Apply)