Returns Policy

At Lunar Sleep Systems, we are and always committed to excellent service (be it before or after-sales service). If you are not getting the service you deserve, please contact us so we can investigate any issues you are experiencing and correct them.

Returning a Purchase

We respect the NCA and consumer rights and you have the right to return unsatisfactory goods within 10 days of your purchase / or receipt of delivery. If you have bought any goods and you are experiencing problems with the goods and would like to return them, we will be happy to assist.

You may return the goods to Lunar Sleep Systems with no undue or additional risk or expense to yourself and receive a full refund within 10 to 15 working days from date returned, if:

  1. You did not get the opportunity to examine the goods when they were delivered.
  2. You received a mixture of goods, i.e., you received some goods that we agreed to supply mixed with goods of a different description that you did not order.
  3. The goods you have acquired are not suitable for the purpose marketed for and described on our site at the time of purchase.

We will refund you the full price paid for the goods if the goods are returned in the original unopened packaging.

If the goods are returned in their original condition and repackaged, we may charge you a reasonable amount for:

Use of the goods during the time they were used.

Necessary restoration costs to render the goods fit for re-stocking.

Please Note:  Pillows, mattress protectors, and pillow protectors are non-refundable and cannot be returned once the original seal has been opened.

Defective Goods

If the goods purchased are defective; are not of good quality; cannot be used and is not durable for a reasonable period; and/or not in good working order; or is not compliant with any applicable standards set under the Standards Act, 1993 (Act No. 29 or 1993), or any other public regulation; then the goods may be returned to Lunar Sleep Systems within six months.

In the above event Lunar Sleep Systems will:

  1. repair or replace the failed, unsafe, or defective goods; or
  2. refund you the price paid for the goods.

Late Deliveries

You may cancel your order if you have not received delivery within:

7 working days if the goods are in stock: and

15 working days if the goods are out of stock


Refunds will be initiated once all goods are returned to Lunar Sleep Systems and will be processed to the account or credit card that payment was received from or via an electronically emailed banking account supplied in your Name. refunds may take up to 10 to 15 working days to reflect in your account.

Please note:

That, you may not return goods if after having been supplied the goods you have partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined, or added to, blended, or combined, or embedded within other products or property.

If you want to return goods, then you must contact Lunar Sleep Systems via:

  1. Email at: or or
  2. Call: 010 285 0095 or 011 477 8544 / 8577

If you are entitled to a refund the money will be paid back into the account, you used to make the purchase or via an electronically emailed banking account supplied in your Name and of which may take up to 10 to 15 working days to reflect in your account.